Frequently Asked Questions
Can I place an order without using your website?
Yes we do accept phone orders but making the order through our website
is the most effective way
for both you and us. It also helps to get orders out faster with less of
a chance for an error. Ordering by phone
may delay your shipment by a day.
Do you have the item in stock?
Our website has up-to-date information on our stock levels. If something
is low or may be out of stock it will have
stars (***) after the item's name in the shopping cart.
How long will it take to process my order?
Your order is processed generally on the same day or the following
business day of you placing your order, depending on the time your order
was placed and order volume.
See shipping methods are delivery times.
Can you prepare a quote for me?
If you add your requested items into your shopping cart click on
Estimate shipping costs. On that pop up
page enter your zip code and hit estimate shipping for all our available
shipping pricing. If you are having problems with the shipping
feel free to email us your zip code and the items you need for a total.
So what is a Dansco Album? Binder? Folder? Slipcase? Slipcover?
- In our category "Dansco Albums"
are all the brand new albums with the pages as defined by the Dansco
Corp. Each page that comes within the album already has the plastic
see-through inserts so once the coin is in place you can see both sides.
Some have even called it a book shelf album. These are the most common
purchased Dansco related items. When someone says a Dansco album or book
this is what they mean.
- In our category "Dansco Binders"
is a small selection of new sized albums but the difference between the
binder and the above album is that there are no pages and no plastic
safety guard slides. These binders for used in two difference ways. One
is to update your current album. To give it the proper binder thickness
to support the most current pages available. The second usage for the
binder is to make your own custom album. So make sure to choose one with
the proper title on the cover. Please email if you have any questions
on what a cover says.
- In our category "Dansco Folders"
are also called an "All-in-One" coin folder. These are more classified
for more of the novice collector. We do not suggest using these with
expensive coins since there is much more air exposure and are not
designed to protect your coins as well as Dansco Albums. These folders
have ports that you push your coins into but the reverse is not visible
and there are no protective covering over the obverse of the coins.
- In our category "Dansco Slipcase"
(also known as a slipcover) you will find different sized cases that
are used in conjunction with Dansco albums. These are not required but
they do help limit air movement around your album. Your albums slide
into these with the binder spine exposed so you can read the album's
title and album number. If you need to know what size slipcase view the
descriptions and all the corresponding album numbers are listed.
8" wide by 9 1/2" tall and the max thickness would be 1 3/4".
Are my Credit Card details secure?
Absolutely! We are running on a 256 Bit Encryption Connection. We do not
store your credit card number in our system to further protect your
Shipping / Delivery
How much will shipping cost?
Please use the Estimate Shipping Costs link below the shopping cart on
our website to determine the shipping cost to your zip code.
If you forget to add something to your order feel free to place a second
order and we will combined
them as if you ordered all the items in one cart.
What are your shipping options at checkout?
This option ships via our choice of carrier. We use USPS for small
orders. Larger order we tend to ship via FedEx/UPS. If your using a PO
Box please also enter a physical address (you can type this in the
comment section at checkout) we can ship to just in case.
UPS/FedEx NO PO Boxes are allowed.
USPS United States Postal Service - Priority and Media Mail (when shipping only albums or books).
For larger orders of $500 or more we pay the shipping. We require a
physical address since we ship ground. NO PO Boxes are allowed with this
How long will it take for my item to be delivered?
It takes 1-3 business days for your item to be delivered if it is
in-stock at the time of your order with USPS Priority. FedEx/UPS can be
between 3-6 business days depending on your location.
Media Mail Orders will take up to 2 weeks.
Out of stock items are placed on back-order and will take longer to
deliver. Out of stock items are those marked with 3 red stars (***)
after the item in the shopping cart. Products that are low on stock may
also be marked with the red stars. Feel free to continue checkout.
We will let you know if anything is out of stock before processing your
How can I track my order?
We do our best to keep you informed on your order status. When we mark
your order as being shipped out you should receive an email from the
corresponding shipping company with the tracking number and so that you
remain up-to-date with where your order is.
Who do you ship with and why?
We ship using USPS, FedEx and UPS. We use primarily USPS over FedEx and
UPS because of the faster delivery times. If you have a large package
FedEx/UPS will be the cheaper option but will
delay on average 1-2 days in your order's arrival time. We will from
time to time upgrade you for free of charge from UPS/FedEx to USPS but
there are no guarantees.
What happens when an item is out of stock?
Out of stock items are placed on backorder and will take longer to
deliver. We will contact you via email ASAP about any problems with your
We will generally hold your entire order until that item(s) is back in
stock unless it will take more than a day or two. If items are going to
be out of stock
we will email you about refunding you for that item(s) and adjust the
shipping costs and mail out the remaining order.
Returns / Warranty Claims
What is your return policy?
We do not accept exchanges since we would not be able to charge your
credit card for the second shipping charge or any difference in price.
We do accept
returns for refunds. Shipping charges are not refundable.
Please see our full Shipping and Returns Policy
page for details.
I've changed my mind or bought the wrong product, what can I do?
If the order hasn't been shipped we can cancel your order. Please
contact us ASAP since we do work on the orders the same day generally.
If the order has been shipped but has not yet been delivered, you can
try and refuse the order and have it "Returned to Sender".
If you received the goods, but have not opened them, we will refund the
item price paid that are returned to us in the same condition.
We do not accept any packages back that are not pre-paid. Please see our
full Shipping and Returns Policy
page for details.
How do I return faulty goods?
We are not Dansco and do not accept any misprinted items. Feel free to
contact the Dansco Corp directly about your issue.
Do I need to register to purchase from you?
You don't have to register. You may use our checkout without an account
option at login. The account is a nice feature
if you plan on being a return customer for it saves time from reentering
your shipping and billing addresses and you can login to access
previous orders and order status.
If you do create an account we only collect the minimum data required to
enable efficient communicate and delivery.
What do I do when I forgot my password?
You can use the password recover functionality on our website. A new
password will be generated and emailed to you. Please make sure if you
select and do a copy paste there is no blank spaces before or after the
Forgot my account password
If that doesn't work email me and I will reset your password to
something easy to enter.
What if I forgot the email I have registered with?
Please contact us and we can look our system to see what email you have
registered with. Remember even though you have an account you can use
our Checkout Without An Account checkout if you are having any issue
What information should I provide when I contact you?
If you have not yet made a purchase you should have information about
the product you are looking to purchase including
the product number. Please try to find the product on our website
before contacting us. If you have already made a purchase,
please have your order number handy, although we can also lookup the
order based on your email address or name.